General Terms and Conditions
While every effort has been made to ensure that the information contained on our website is accurate and up to date, E-SHOPX cannot be held responsible for any errors, omissions or price changes. This is due to continuous product development specifications, possible color changes and we may even replace a product with one of similar or better quality. Please confirm when ordering.
Please consult your physician before using any product.
All products are subject to availability.
All products are delivered flat packed and require assembly by you. Installation may be available at an additional cost.
Buy with confidence
Your satisfaction is very important to us all. If you are not satisfied or have questions about your order, please call our customer service on the toll-free number (Monday to Friday from 9:00 to 12:00).
Price promise
Here we pride ourselves on being able to offer our customers premium products at the best possible prices, which is why we will do our best not to be beaten on the price.
If you find the same similar product offered for a lower price elsewhere before purchasing, please contact us by phone, email or LiveChat and we will do our best to match or in some cases beat the competitor's price for you.
After sale price promise
Alternatively, if you find the exact same product offered at a lower price elsewhere within 14 days of purchasing the items with E-SHOPX, we will immediately refund you 110% of the difference.
Return guarantee within 14 days from the website
Our return policy can be found here.
Consumer Contracts Regulation 2013 (information, cancellation and additional costs)
Under the Consumer Contracts (Information, Cancellation and Additional Fees) Regulations 2013, you have the right to cancel your order for any item purchased from our website for a full refund. This does not apply to items made to your specifications, perishable goods, or store-bought goods.
Note: In-store merchandise is changed at the manager's discretion and may be subject to a cancellation fee. To cancel the order you must write to us at our headquarters, or send an email to [email protected] before the order is shipped or within 14 days of delivery of the items, quoting the order number .
If you cancel your order in writing after it has been shipped but not yet received or refuse to accept the delivery, you are responsible for all return shipping costs to E-SHOPX. If you refuse to accept delivery of your order because it arrived damaged you will not be charged for its return. If you cancel your order in writing within 14 days of delivery of the items, it is your responsibility to return the items to E-SHOPX at your expense. You must ensure that the goods are securely packed and insured against loss or damage and that the goods arrive in like-new and salable condition by a courier who requires a signature as proof of delivery.
Full details on our delivery options and terms can be found here.
Collection of defective products
In the event that an item is received that has a defect or is found to be defective upon delivery, we will arrange for the item to be collected free of charge or a technician to call for it at the manufacturer's discretion. Items for collection must be packed in safe and appropriate packaging and be made available for collection by our couriers within 24 hours of your notification that they are defective. If when the courier arrives to collect the goods it is found not available / ready, a charge will be charged to the courier to be collected. Once we have received the items at E-SHOPX, we will inspect the products and, if necessary, send a replacement product.
Note: If the product is found to be non-defective when it is returned, we may send the item back to you and all shipping costs will be at your expense. If proof of purchase cannot be shown, we reserve the right to charge for any / all repairs. Merchandise purchased in-store is changed at the manager's discretion and may be subject to a cancellation fee.
Full details on cancellations, packaging damage and returns can be found here.
Installations
Please find our installation terms and conditions here.
Privacy Policy
Our privacy policy is available here.
warranty information
All products on our website and in our catalogs are covered by a manufacturer's warranty. If you use any of the products in an environment other than a residential home, you must check if the product you are purchasing has a guarantee for the environment in which you will use it. For example, a product with a "home use" warranty will have no warranty when used in a full or light commercial environment. If you are unsure about the required usage classification, please ask and we will be happy to check if the chosen products are suitable. No manufacturer's warranty covers the failure of a product if caused by unreasonable or abusive use, if the customer alters the product in any way, or if the customer fails to provide reasonable and necessary care. Warranties also vary from manufacturer to manufacturer. If you need clarification on the terms for particular products, we will be happy to provide you with these if not already detailed on the site.
The Return to Base Warranty covers all parts (for the warranty period) from the date of purchase. In addition, we also offer a parallel "return to base" guarantee. Under a "return to base" warranty, the customer has full responsibility for returning and collecting the item from our service center, in the unlikely event that a technician is required for repair. However, depending on your location, our service department may be able to provide you with a quote for a "pickup and return service" if needed.
Your statutory rights remain unaffected by the consumer guarantee.
Terms;
This warranty extends only to the original purchaser (you) and is not transferable.
The warranty does not cover:
The warranty is added to and does not in any way prejudice the user's legal rights under the national laws in force, nor the rights towards the reseller deriving from the sale / purchase contract.
Note: Warranty extensions can be applied to the NordicTrack and Pro-Form product range upon registration with your local customer service center within 28 days of purchase. To register this product and qualify for any applicable warranty extensions, please complete the Warranty Registration Card and send it with your proof of purchase to the address listed on the back of this booklet or register online at iconsupport.eu.
Full details of the extended warranties and manufacturer's ICON warranty are available upon request at your local customer service center or online at iconsupport.eu.
WEEE (Waste Electrical and Electronic Equipment) Regulations
Every EU Member State now has a legal obligation to minimize the disposal of WEEE in landfills. The overall goal of the WEEE regulations is to address the environmental impacts of electrical and electronic equipment when they reach the end of their life.
We all have a responsibility to contribute to the reuse, recycling and other forms of WEEE recovery under these regulations. Over 75% of waste electrical products end up in landfills, where lead and other toxins contained in electrical products can cause soil and water contamination which can lead to negative effects on human health and the environment.
Electrical and electronic equipment manufactured after August 13, 2005 should have the crossed-out wheeled bin symbol on the packaging or product. The purpose of the symbol is to encourage households to dispose of their WEEE separately from household waste.
Discount voucher codes
We manage several discount coupon codes throughout the year. Find the terms and conditions for all current live codes on our promo code page for E-SHOPX.
Contests and giveaways
For complete information on all of our contests and giveaways, please visit our contest terms and conditions page.
Keep gift vouchers
Gift cards can be redeemed in-store or over the phone (not allowed for online use). Vouchers purchased from E-SHOPX can be used in conjunction with store promotions unless otherwise specified.
Reviews
When can you write a product review?
You can write a product review after purchasing the reviewed product from E-SHOPX.
What should you write about?
Your review must reflect your first-hand experience. You need to focus on the relevant points of the product. It is acceptable to evaluate the functionality and quality of the purchased product.
If your review contains information not related to the product, you may be asked to edit your review or it may be removed. The review must not include any of the following:
Opinions on other products / brands.
Defamatory statements or a violation of the Guidelines
Violent / vulgar language or sexist / racial character.
Any personal information about another person, including another person's name, address, telephone number, email address, credit card information, or any other information that could be used to track , identify, contact or impersonate that person.
You agree and agree that E-SHOPX may remove any of the above violations from the review. You also agree and agree that E-SHOPX may remove references to other companies and websites (including links) from the review. Removed information is replaced with blanks or similar and e-shopx will not otherwise make changes to your review.
Complaints, disputes
If you wish to file a complaint about any of our services, you can write to:
Complaints Manager
Note: All complaints will be answered within 7 business days (Monday to Friday).
If you wish to complain about the delivery (eg non-receipt of goods, damaged goods, lost goods) you must contact us within 90 days of placing your order.